CASE STUDY
SAPPHIRE SYSTEMS

THE CHALLENGE

Sapphire are the number one reselling partner for Infor SunSystems and SAP Business One globally. They employ over 250 people across their offices in the UK, USA, Australia, India, Mexico, Philippines and Argentina. They hold an annual SAP user conference in the UK called Sapphire Now where the business and IT communities come together from around the world to learn more about new SAP products. For 2018 Sapphire wanted to gather feedback on their event via their event app, Sapphire Live.

What Sapphire Systems wanted to achieve:

  • Allow delegates to provide real-time feedback through the event app.
  • Analyse, track and measure delegate feedback during the event.
  • Have the data stored in one place, so it could be easily analysed and segmented.


THE SOLUTIOn

  1. Joint workshop to identify how The Happiness Index (THI) could be integrated into the Sapphire Live app.
  2. Embedded the feedback forms via a WebView to ensure the app was compatible with iOS and Android devices.
  3. Utilised THI’s API to provide a seamless integration with the Sapphire app and limit delegates to providing feedback only on the sessions they attended.

THE RESULTs



Real-time feedback was gathered using the Sapphire Live app. This allowed Sapphire Systems to evaluate the effectiveness and impact of each session in real-time. Sapphire could then build on successful sessions and combat concerns ‘In the moment’.

Jack Vanson, Web Developer, Sapphire Systems says:

“Working with The Happiness Index was great. They really understood the technical complexities needed to integrate with our app. They supported me throughout the whole process and helped me understand how everything works and how their API can integrate with our app. What made the project run so smoothly was their flexibility. We needed customisation in certain areas of the project in different surveys and web views and they delivered across these areas.

At the event, they showed us how to use the tool and analyse the data, and it was really easy! Great to see visually what the feedback means… and we can easily see what areas require focus and improvement. Going forward we will definitely not be using our standard paper feedback forms anymore.”