Karndean is one of the world’s most renowned flooring companies. They design, manufacture and sell luxury vinyl flooring.
Ability to measure the full customer experience across its 3 different customer groups: End-consumer, Retailer and Contractor is key to business performance. As such Karndean wanted to measure:
The quality of relationships and customer service from Karndean representatives and customer support.
The ease of flooring installations for its customers.
Their customers’ overall happiness with the quality of product and design.
The overall experience of working with Karndean.