1/26
customers complain, the rest churn - Customer Experience Magazine
89%
of customers want to give feedback to brands - Microsoft
75%
increase in profitability from just a 5% increase in customer retention - Forbes
The Problem
Customer loyalty and retention is a huge factor in any organisation’s success. Understanding how your customers think and feel is key to ensuring you tap into this.
Getting a true view of how your customers think and feel about your organisation poses problems when it comes to gathering candid and honest feedback.
The Solution
One of our original offerings, our customer NPS survey gives you a single source of truth when it comes to customer satisfaction.
Seamlessly understand customer satisfaction. We provide one easy-to-understand numerical score, based on one globally-used question.
UNDERSTAND THE BIGGER PICTURE
We all know happy employees means happy customers.
Our NPS survey gives you insights into how your customers are thinking and feeling as and when you need. A single data point means that you can share your results easily with your team to make adjustments for weaknesses and celebrate wins!
ACTIONABLE INSIGHT
Our survey asks one easy-to-understand question giving customers a 10-point scale to rate your organisation against. Plus, an open comment box for context.
We then help with understanding your feedback through our comprehensive analytics tools. This means that you can dive deeper to truly understand where you can drive meaningful change for your people and your customers.
FULL PLATFORM ACCESS
Our NPS survey is just one of over 20 pre-built surveys you will have access to across our platform.
This means you will be able to understand trends and themes within your feedback from your customers and your team. We enable you to truly understand the impact of your team’s happiness AND engagement on your customer satisfaction.
PEOPLE-FOCUSED DESIGN
Our surveys are designed to be fully accessible.
We create a safe, third-party environment where your customers are able to leave feedback and comments. We enable you to get candid feedback and enter into anonymous conversations. Our survey is available cross-device and in different languages, whenever and wherever your customers want to leave feedback.
KEY SURVEY FEATURES
Measuring Engagement & Happiness
Our cross-theme analysis will help you understand how your people think, feel and behave in real time.
