60%
increase in profitability within customer-centric companies - Forbes
77%
of consumers view brands that seek out customer feedback more favourably - Microsoft
33%
decrease in cost of serving customers when offering a high-quality customer experience - Deloitte
The Problem
Getting feedback from customers can be hard. Sending scheduled surveys can mean you miss key insights from pressure points or comments in the heat of the moment.
Missing out on insight means you lose information that could help you improve services, retain customers and innovate products or services.
The Solution
Our always-on solution means we provide you with rich insights at every moment. We enable you to understand customer sentiment with a click.
We empower your customers to share feedback on their terms - regardless of location, time or frequency.
Dawn Browne
People & Talent Director
Fuller's
UNDERSTANDING HOW YOUR CUSTOMERS THINK & FEEL
Get real-time insight into how your customers think and feel about your organisation.
With one simple question we allow you to collect quantitative and qualitative data. We use a 10-point ranking scale for accurate and actionable data. Plus, an open-text comment box and anonymous interaction through the platform allows you to gain invaluable context.
TRUE ACTIONABLE INSIGHT
Our platform allows you to really understand your data.
Analyse your results across time to see seasonal trends, as well as the benefits of your strategy. Quantify your successes in real time, and make adjustments where necessary. Discover where you have room to grow and celebrate wins.
UNLOCK ALL YOUR DATA
Our platform allows you to break down data silos and truly understand all your feedback holistically.
Within our platform, you can access over 20 pre-built surveys, allowing you to effectively measure and analyse employee and customer sentiment.
PEOPLE-FOCUSED DESIGN
Our surveys are designed to be fully accessible.
By creating a safe, third-party environment where your customers are able to leave anonymous feedback and comments, we enable you to get candid feedback. Our survey is available cross-device and in different languages, whenever and wherever your customers want to leave feedback.
SUPERPOWER YOUR STRATEGYWITH ADVANCED REPORTING
Our unrivalled analytics features allow you to really understand your data.
We provide overviews, trends, themes and benchmarking. Plus dive deeper into the substance behind your data using sentiment analysis, heatmaps and other visual representations of your data.
KEY SURVEY FEATURES
Measuring Engagement & Happiness
Our cross-theme analysis will help you understand how your people think, feel and behave in real time.
