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CUSTOMER VOICE SURVEY

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REAL-TIME
CUSTOMER FEEDBACK

Understand how your customers think AND feel 24/7. Our always-on employee listening tool allows your customers to share their feedback when and where it suits them, giving you true insight and actionable data.

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60%

increase in profitability within customer-centric companies - Forbes

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77%

of consumers view brands that seek out customer feedback more favourably - Microsoft

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33%

decrease in cost of serving customers when offering a high-quality customer experience - Deloitte

The Problem

Getting feedback from customers can be hard. Sending scheduled surveys can mean you miss key insights from pressure points or comments in the heat of the moment.

Missing out on insight means you lose information that could help you improve services, retain customers and innovate products or services.

The Solution

Our always-on solution means we provide you with rich insights at every moment. We enable you to understand customer sentiment with a click.

We empower your customers to share feedback on their terms - regardless of location, time or frequency.

Dawn Browner, People & Talent Director at Fuller's

DAWN BROWNE

People & Talent Director

FULLER'S

At Fuller’s, our people strategy has a clear purpose: happy teams serving happy customers. It’s vital to us that we do things the right way and build an environment where every person feels valued, listened to, and has the opportunity to share their views on how we can make things better.

UNDERSTANDING HOW YOUR CUSTOMERS THINK & FEEL

Get real-time insight into how your customers think and feel about your organisation.

With one simple question we allow you to collect quantitative and qualitative data. We use a 10-point ranking scale for accurate and actionable data. Plus, an open-text comment box and anonymous interaction through the platform allows you to gain invaluable context.

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TRUE ACTIONABLE INSIGHT

Our platform allows you to really understand your data.

Analyse your results across time to see seasonal trends, as well as the benefits of your strategy. Quantify your successes in real time, and make adjustments where necessary. Discover where you have room to grow and celebrate wins.

UNLOCK ALL YOUR DATA

Our platform allows you to break down data silos and truly understand all your feedback holistically.

Within our platform, you can access over 20 pre-built surveys, allowing you to effectively measure and analyse employee and customer sentiment.

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PEOPLE-FOCUSED DESIGN

Our surveys are designed to be fully accessible.

By creating a safe, third-party environment where your customers are able to leave anonymous feedback and comments, we enable you to get candid feedback. Our survey is available cross-device and in different languages, whenever and wherever your customers want to leave feedback.

SUPERPOWER YOUR STRATEGYWITH ADVANCED REPORTING

Our unrivalled analytics features allow you to really understand your data.

We provide overviews, trends, themes and benchmarking. Plus dive deeper into the substance behind your data using sentiment analysis, heatmaps and other visual representations of your data.

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RELATED RESOURCES

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