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Employee happiness during Covid-19 – how are employees feeling during lockdown?

Caroline O'Keeffe | 21st April 2020

Latest Data & Themes from Employee Voice 24/7 on employee happiness during Covid-19 lockdown

We’ve been offering our Employee Voice 24/7 service on a complimentary basis for a month now. So, what does the data show about how employees are feeling during lockdown?


NO SH*T SHERLOCK – EMPLOYEE HAPPINESS DURING COVID-19 IS DOWN…

We’re asking employees “How are you feeling today?”. They simply score 1-10 (from pretty terrible to terrific), and then tell us why. Whether they’re working, or on furlough, employees can answer anonymously, whenever and with as much detail as they wish.

Unsurprisingly, the average score is well down to 5.8 from our normal average of 7.6 (and has been on a downward trend since 23rd March lockdown period began). Looking at the scores in more detail, the picture is more nuanced with 4 in 10 employees (40.4%) giving a favourable score (of 7 or above) and 6 in ten (59.6%) scoring 1-6.

Average score on employee voice 24/7


INCREASED DESIRE TO SHARE FEELINGS

The pandemic has increased the desire amongst employees to share the detail on how they are feeling. 8 in 10 employees (80.8%) have left comments, more than double the normal average.

As well as an increase in the number of comments made, we’ve also seen the length of comments left more than triple, from an average of 10 to 37 words.

Propensity to comment in EV 24/7


SENTIMENT IS OVERWHELMINGLY POSITIVE OR NEUTRAL

Breaking down the sentiment of the comments gives us more insight into what people are really experiencing in their day-to-day lives. 4 in 10 comments (43.2%) contain positive or neutral sentiment (40.1%) and less than 2 in 10 (16.7%) contain negative sentiment.

In addition, the average magnitude of sentiment is far higher than normal, driven by the amount of emotional language being used by employees to detail their feelings.

Average sentiment from EV 24/7


WHAT ARE THE EMERGENT THEMES? 

By analysing and visualising this rich data in dashboards, we’re able to help employers understand how to drive their internal communications.

word cloud themes from Employee Voice 24/7

POSITIVE EMERGENT THEMES

Work is the dominant positive in many people’s lives at the moment. They’re grateful:

  • to remain employed
  • for the support their employer is providing them
  • that they can contribute towards their organisation’s ongoing future.  

There’s a recognition from many that lockdown is contributing towards a better work-life balance as:

  • they get to spend more time with their family
  • less time commuting
  • can pursue personal interests and exercise more

In the last week we’ve seen a very strong theme emerge around the positive impact of the sunny weather on the UK’s experienced on people’s mood.

NEGATIVE EMERGENT THEMES

Unsurprisingly work is also a strong negative theme particularly for those:

  • struggling to adapt to working remotely
  • on furlough
  • missing colleaguesand the workenvironment
  • key workers still going into their workplace during lockdown

There’s a clear need for employers to communicate how they can support the wellbeing of their people, with a high incidence of comments mentioning 

  • anxiety
  • stress
  • uncertainty  

Finally, we’ve also seen family emerge as a negative theme, with comments highlighting:

  • the difficulties of home-schooling/caringresponsibilities whilst working
  • those missing seeing their families
  • worrying for the health of their families


HOW ARE EMPLOYERS USING EMPLOYEE VOICE 24/7?

We now have +100 companies signed up for complimentary use of Employee Voice 24/7.


Discover how Employee Voice 24/7 can help you!

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