Head of Customer Success
Soph is responsible for leading and implementing a unified customer success strategy, which is fancy talk for keeping both our customer success team and our clients happy and engaged!
So many things make Sophie happy she can't stick to three - her top five are Yoga, Hygge, Sunrises, Sunsets and walks with her pooch Miggy!
Ability to write without using an emoji
MORE ABOUT Soph
How did Soph come to be a Quokka? Great question, we're glad you asked! A psychology grad, turned market researcher, Soph's last job was in customer success in the world of text analytics before joining us!
Life as a Quokka doesn't have an average day for Soph, it's a jumble of everything! But her focus is centred on supporting the team to be their best happiest selves and maximum value for our customers.
“I couldn't resist being part of a team that put their people first, live and breathe authenticity and are on a mission to help their customers do the same :) ”