CASE STUDY
NORWOOD

THE CHALLENGE

Norwood is a charity supporting people with learning disabilities. A large section of their organisation provides residential accommodation and supported living services to vulnerable adults.

What Norwood wanted to achieve:

A unified and happy culture in order to boost staff morale.

Improve staff retention and absence rates.

Increase cultural alignment due to workers being geographically dispersed.

Access to tangible data to determine staff sentiment and highlight areas of concern.

Strong engagement with the programme from a workforce with limited IT skills.


THE SOLUTION

  1. An Account Manager assigned to assist in programme construction.
  2. A bi-annual survey programme to determine staff sentiment.
  3. A user-friendly interface designed to overcome the lack of IT skills in the business.
  4. Detailed reports provided to highlight focus areas and identify key priorities.

THE RESULTs



There was a 20% increase in response rate between the 1st and 2nd survey and an improvement in staff happiness by 6.2 per cent over the course of the year.

Kerry Roberts, Head of Learning & Development, Norwood said:


“The Happiness Index is a simple and effective system and the support you receive from your account manager makes the journey easy. The dashboard was incredibly simple to use and provided me with instant high-level management information.


“Yet the most effective element of the system is the Insights reporting tool, as this drills down on each question at the click of a button – meaning you don’t need to spend hours analysing the data. Finally, we were provided with a detailed report which was well structured and provided all the information we needed to identify our organisational priorities.”

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