One Manchester opened up multiple opportunities to enable their people to engage and share how they were feeling. Daily scrums, CEO drop-in sessions, welfare calls and manager check-in sessions were supplemented with the implementation of a new Colleague Voice platform – allowing employees to feedback on how they were feeling at any time.
As well as implementing a continuous listening initiative, One Manchester launched their “Shaping Our Future” programme which gathered feedback from their people on how the organisation could best help them prepare for the future of work, and what the future of the organisation should look like.
The HR and leadership team didn’t just listen – they proactively addressed the feedback and worked together to look at how they could best support people moving forward. As a result of the leadership team being accountable, it helped ensure that people no longer had to raise the same issues, and trusted that they would be addressed and acknowledged.
“Implementing our Colleague Voice platform with The Happiness Index, helped us offer our people a really personal listening experience. It enabled us to immediately identify how our people were thinking and feeling: the good, the bad and the ugly. As an HR and leadership team, it’s incredibly useful to get this insight throughout the year and see how it changes over time, rather than relying on an annual survey that is quickly outdated.”
Rachel Armstrong | Learning & Development Business Partner