Implementing an Employee Listening Strategy – Key Learnings

Jackie Dyal, Customer Experience Director here at The Happiness Index is joined by Monique Samra, People Experience Manager at Fuller, Smith & Turner Plc to about how they have made employee happiness a core business metric.

They discuss:

• How instrumental it is to have a CEO and leadership team who believe in the importance of listening to colleagues

• How their listening strategy was launched and delivered across multiple sites to non-office based staff

• What it’s like receiving data on the emotions of your people for the first time

• How Fuller’s prioritised and actioned people’s feedback to drive forward their people strategy

• Tips for other HR and internal comms teams on how to embed a listening strategy