Webinar: Implementing an Employee Listening Strategy - Key Learnings

Jackie Dyal, Customer Experience Director here at The Happiness Index is joined by Monique Samra, People Experience Manager at Fuller, Smith & Turner Plc to about how they have made employee happiness a core business metric. 

They discuss:

  • How instrumental it is to have a CEO and leadership team who believe in the importance of listening to colleagues 

  • How their listening strategy was launched and delivered across multiple sites to non-office based staff 

  • What it's like receiving data on the emotions of your people for the first time

  • How Fuller’s prioritised and actioned people’s feedback to drive forward their people strategy

  • Tips for other HR and internal comms teams on how to embed a listening strategy 

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